BARK & PURR PET

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Privacy Policy

Effective Date: May 3, 2026

1. INTRODUCTION

Welcome to BARK & PURR PET GROOMING PTE. LTD. We operate the online pet supply store located at www.barkpurrpet.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our Site, purchase our pet products, or interact with our services.

We are committed to protecting your privacy. This policy has been designed to comply with applicable data protection laws, including but not limited to Singapore’s Personal Data Protection Act (PDPA), the General Data Protection Regulation (GDPR) for users in the European Union, and other relevant international data privacy frameworks.

By accessing or using our website, you acknowledge that you have read and understood the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

We collect several types of information to process your orders, improve your shopping experience, and communicate with you effectively:

A. Personal Data You Provide to Us

This includes information that identifies you personally, which you voluntarily provide when registering an account, making a purchase, or contacting customer support. This includes:

  • Contact Details: Your full name, billing address, shipping address, email address, and phone number.
  • Payment Information: Payment card details or other electronic payment information necessary to process your transactions. Please note that we do not store full payment card numbers on our servers; payments are processed securely by our certified third-party payment gateways.
  • Account Credentials: Usernames and passwords used to secure your account on our Site.
  • Pet Information: Optional details you may share about your pets (such as breed, size, or age) to receive personalized product recommendations.

B. Information Collected Automatically

When you browse www.barkpurrpet.com, we automatically collect certain technical information about your device and browsing patterns. This includes:

  • Log Data: Your IP address, device type, operating system, browser type, pages viewed, and the date/time of your visit.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to store your preferences, analyze web traffic, and keep track of items in your shopping cart. You can manage your cookie preferences through your web browser settings.

3. HOW WE USE YOUR INFORMATION

We use the collected information for various business and legitimate purposes, including:

  • Order Fulfillment: To process transactions, handle payments, arrange delivery for your pet gear, and send order updates.
  • Customer Support: To respond to your inquiries, resolve disputes, handle returns, and provide technical troubleshooting.
  • Marketing Communications: To send you promotional emails, special deals, and newsletters about our new arrivals (provided you have opted in to receive such messages).
  • Website Enhancement: To monitor site traffic, improve layout design, and enhance our overall inventory of pet supplies based on customer demand.
  • Security and Fraud Prevention: To protect our Site and customers against unauthorized access, hacking, and fraudulent financial transactions.

4. LEGAL BASIS FOR PROCESSING (PDPA & GDPR COMPLIANCE)

  • Under Singapore’s PDPA: We process your personal data primarily based on your deemed or explicit consent when you interact with our shop, or as necessary for the performance of our contract with you.
  • Under the GDPR (for EU residents): Our processing relies on:
    • Contractual Necessity: To fulfill our contract with you (e.g., shipping the pet toys you bought).
    • Consent: Where you have given explicit consent for a specific purpose (e.g., direct marketing).
    • Legitimate Interests: For our reasonable business purposes that do not override your fundamental privacy rights.

5. SHARING AND DISCLOSING YOUR DATA

We do not sell, trade, or rent your personal information to third parties for their own commercial use. However, we may share your data with trusted third parties in the following limited situations:

  • Third-Party Service Providers: We share necessary data with companies that provide services on our behalf, such as payment gateways, shipping and courier companies, web hosting providers, and customer communication platforms.
  • Business Transfers: If BARK & PURR PET GROOMING PTE. LTD. is involved in a merger, asset sale, or acquisition, your information may be transferred as part of the business assets.
  • Legal and Safety Obligations: We may disclose your information if required to do so by law enforcement, or in the good faith belief that such action is necessary to comply with legal processes or protect the rights and safety of our company and users.

6. DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this policy. We retain and use your information to the extent necessary to comply with our legal and tax obligations, resolve disputes, and enforce our internal agreements. When your data is no longer needed, we will either securely delete or anonymize it.

7. DATA SECURITY

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or alteration of your information. This includes the use of Secure Socket Layer (SSL) encryption for transmitting financial data. While we strive to protect your data, no method of electronic transmission is 100% secure, and we cannot guarantee its absolute security.

8. YOUR PRIVACY RIGHTS

Depending on where you reside, you may have the following rights regarding your personal information:

  • Access and Correction: The right to request access to the personal data we hold about you and to ask for corrections if it is inaccurate.
  • Erasure: The right to request that we delete your personal data under certain conditions.
  • Withdrawal of Consent: The right to withdraw your consent to our processing of your personal data at any time (e.g., unsubscribing from marketing emails).
  • Data Portability: The right to receive a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11.

9. CHILDREN’S PRIVACY

Our products are intended for general audiences and are not directed at children under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected information from a child without parental consent, we will delete it immediately.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or change our Privacy Policy at any time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Policy on this Site and updating the “Effective Date” at the top. You are advised to review this policy periodically.

11. CONTACT US

If you have any questions, concerns, or data requests regarding this Privacy Policy, please contact our Data Protection Officer at:

  • Company Name: BARK & PURR PET GROOMING PTE. LTD.
  • Website: www.barkpurrpet.com
  • Email: warmpebble@barkpurrpet.com
  • Mailing Address: 7500A Beach Road, The Plaza, Singapore
  • Phone Number: +65 62550233